Last updated: 21 August 2026
If traffic from one of our IP addresses caused a problem for you or your network, we want to hear about it and we will act.
support@axovpn.com with “ABUSE” in the subject line. We acknowledge within 24 hours and act within 48.
We can only identify the responsible account if your report contains:
Timestamps matter more than anything else here. Without a time zone we usually cannot narrow a report down to one account.
We keep a record of which account was connected, when, and how much data it transferred. We do not keep a record of the websites our users visit, so we cannot confirm or deny that a particular site was accessed. This is a technical property of how the service works, not a refusal.
Where a report is specific enough to identify an account, we suspend it. Repeat or severe cases are terminated without refund.
Send notices to the address above. Please include the standard elements: identification of the work, identification of the material, your contact details, a good-faith statement, a statement of accuracy under penalty of perjury, and a signature.
Our servers block the common peer-to-peer ports, which prevents most of this traffic before it starts. Where a valid notice identifies an account, that account is suspended.
We respond to lawful requests from competent authorities. We can only supply data we actually hold, which is the connection metadata described above. We will not fabricate records we do not keep.
axovpn.com