Refund Policy

Last updated: 24 August 2026

Free trial

You can use the service free for 3 days or 10 GB of traffic, whichever comes first, before paying. No card details are required for the trial.

14-day money-back guarantee

Within 14 days of purchase you can request a full refund, no reason needed. Refunds go back to your original payment method and may take 5–10 business days depending on your bank.

How to request one

Email support@axovpn.com with your order number. We reply within 48 hours.

Exception

Accounts terminated for breaching the Terms of Service are not eligible for a refund.

Because payments are processed by a third-party provider acting as merchant of record, you may also submit your refund request directly to them.