Last updated: 24 August 2026
We do not record which websites you visit. That is not a marketing line but a technical fact: the connection method we use only ever sees a hostname on encrypted traffic, never page addresses — and we do not store that either.
| Data | Why | Retention |
|---|---|---|
| Account identifier, connection time and the IP address you connect from | To answer abuse complaints and law-enforcement requests | 90 days |
| Volume of data transferred (GB) | Fair use | Billing period |
| Email address (paying customers only) | To send you your licence key and to answer support requests. You give this address to our payment provider when you pay; we receive it from them. The free trial does not ask for an email address. | While your subscription is active, then 12 months |
You do not register, choose a password, or give us an email address to try AxoVPN. The extension identifies itself to our servers with a random installation identifier it generates on your device.
If you subscribe, our payment provider collects your email address to issue your receipt, and passes it to us so we can send your licence key and answer support requests. That is the only point at which we learn an email address, and it is the only personal detail we hold about paying customers.
Payments are processed by a third-party payment provider, which acts as the merchant of record. Your card details never reach us.
Two separate things are described on this page, and the distinction matters:
| The VPN service | This website | |
|---|---|---|
| Third-party trackers | None | Analytics and, on informational pages, advertising |
| Records what you browse | No | Ordinary web server logs for this site only |
In other words: cookies set while you read this page tell nobody anything about what you do once you are connected through AxoVPN. The two systems never meet.
Informational pages on this site may show advertising. Where they do, third-party vendors including Google use cookies to serve ads based on your prior visits to this and other websites. You can opt out of personalised advertising in Google Ads Settings.
No advertising is shown on the home page, the pricing page, or during checkout. Details: Cookie Policy.
You can request access to, or deletion of, your data at support@axovpn.com. We reply within 48 hours.
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